Privacy Policy
Effective Date: 15 August 2021
Company Information
The Glamping Association is a trading name of Rockpool Inc Ltd.
- Rockpool Inc Ltd.
- Company No: 03211032
- 9 Banbery Drive, Wombourne, Wolverhampton, England, WV5 0AH
- VAT Registration Number: 670 6191 34
- Contact us: customerservices@theglampingassociation.com
Privacy Policy
Last updated: 7/5/2025
At The Glamping Association, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and how you can manage your information. It applies to all interactions with us – whether you’re browsing our website, becoming a member, or contacting us directly.
1. What is Personal Data?
Personal data is any information that relates to you as an identifiable individual. This might include your name, email address, business name, phone number, or other details that help us provide services to you. Information that has been anonymised so it can’t be linked back to you is not considered personal data.
2. The Data We Collect
The information we collect depends on how you interact with The Glamping Association. It may include:
- Account and Membership Information – name, business name, address, email, phone number, and your chosen membership type.
- Payment Details – billing information such as your address and payment method (e.g. debit or credit card). Payment details are handled securely by third-party providers and are not stored on our servers.
- Usage Information – how you use our website or services, such as your preferences, site visits, or interactions with member listings.
- Marketing Preferences – your choices around receiving updates, news, or promotional content.
- Support Communications – messages sent via contact forms, email, or social media, including any feedback or queries.
You’re not required to provide all of this information, but doing so may be necessary for us to offer certain services or support.
3. How We Use Your Data
We only use your data when we have a lawful reason to do so, including:
- To deliver our services – setting up your membership, processing listings, or giving you access to member tools.
- To improve our website and services – understanding how people use our site helps us improve the experience.
- To communicate with you – responding to enquiries, sending updates, or contacting you about your membership.
- To promote your listing – if you’re a member, we may feature your listing or content in marketing materials on our website or third-party platforms. You can opt out of this at any time.
- To comply with legal obligations – including tax and reporting requirements.
We do not use automated decision-making or profiling that affects your rights.
4. Marketing and Communications
If you’re a member or have opted in to receive updates, we may contact you about events, news, or opportunities related to glamping and our wider community. You can change your preferences or unsubscribe at any time using the links in our emails or by contacting us.
If you’ve submitted content or imagery for your listing, you agree that The Glamping Association may use this material in our own marketing. If you wish to remove your content from any campaigns, you can let us know and we’ll do our best to remove it promptly.
5. Cookies and Website Tracking
We use cookies to enhance your experience, analyse website traffic, and support marketing efforts. Non-essential cookies are only used when you give consent.
You can manage your cookie preferences at any time by visiting our Cookie Policy or adjusting settings through the cookie banner on our website.
6. Sharing Your Data
We do not sell your personal data. We may share it in limited circumstances, such as:
- With trusted service providers who help us deliver services (e.g. website hosting, payment processors).
- With partners where necessary to deliver a joint offering (e.g. insurance companies if you request a quote through our site).
- If required by law, or to protect our rights, safety, or property.
Any third-party provider we work with must handle your data in accordance with data protection laws and only as instructed by us.
7. How Long We Keep Your Data
We retain personal data only for as long as needed to:
- Provide services to you
- Meet our legal and tax obligations
- Maintain records of your consent or membership activity
When your data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Under UK data protection law, you have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion (unless we’re required to keep it)
- Restrict or object to processing
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, contact us. We may ask for confirmation of your identity before responding.
9. How We Protect Your Data
We use a combination of technical, organisational, and administrative safeguards to keep your data secure. This includes encrypted connections, secure servers, and limiting access to authorised team members only.
10. Changes to This Policy
If we make any significant changes to this Privacy Policy, we will:
Update the version and date at the top of this page
Notify you directly if we hold your email address
We encourage you to review this page from time to time to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.
Use Of Cookies
This Cookie Policy was last updated on 07/05/2025 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://theglampingassociation.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram. This content is embedded with code derived from Instagram and places cookies. This content might store and process certain information for personalized advertising.
Instagram are located in the United States.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
The Glamping Association
9 Banbery Drive, Wombourne, Wolverhampton, England, WV5 0AH
United Kingdom
Website: https://theglampingassociation.com
Email: customerservices@ex.comtheglampingassociation.com
This Cookie Policy was synchronised with cookiedatabase.org on 07/06/2025.